KidBox Limited Warranty
Version 1.0 · Effective December 1, 2026
Moves Media Ltd.
In plain words: if your KidBox stops working properly because of how we made it, within one year of delivery, we will repair it, replace it or refund it, and pay the postage both ways. This is on top of your rights under British Columbia law, which this warranty never reduces.
1. Who gives this warranty
1.1 This warranty is given by Moves Media Ltd. ("Company", "we"), 2405 George Street, North Vancouver, BC V7P 2N4, info@kidbox.ca.
1.2 It covers every KidBox ("Box") we sell, including Founders Units, and the power adapter and cable supplied with it.
2. Your rights under the law come first
2.1 Under British Columbia law, including the Sale of Goods Act and the Business Practices and Consumer Protection Act, the Box must match its description, be of acceptable (merchantable) quality and be reasonably fit for its purpose, and those rights can last longer than one year. This warranty gives you extra rights. It does not replace, shorten or limit any right you have by law, and nothing in it is meant to.
2.2 If a part of this warranty is less generous than the law, the law applies.
3. What we cover, and for how long
3.1 We promise that the Box will be free of defects in materials and workmanship, and will work as described in the quick-start card and in our Terms of Sale, in normal household use, for one year from the day it is delivered to you (the "Warranty Period").
3.2 That includes, for example: a button, light, microphone or speaker that stops working; a Box that will not start or will not keep its Wi-Fi connection on a working home network; a case part, button cap or the microphone cap that comes loose; and a power adapter or cable that fails.
3.3 Founders Units. Founders Units are hand-built, so small differences in colour, finish and fit are normal. They are covered by this warranty in exactly the same way as any other Box.
3.4 A replacement or repaired Box is covered for the rest of the original Warranty Period, or 90 days from when we send it back, whichever is longer.
4. What we will do
4.1 If the Box has a covered defect, we will, at our choice:
- (a) repair it;
- (b) replace it with a new or equivalent Box; or
- (c) refund what you paid for the Box.
4.2 If the same defect comes back after one repair, or we cannot repair or replace the Box within 30 days of receiving it, you may choose a refund instead.
4.3 We pay postage both ways, and send you a prepaid label.
4.4 Your Messages. Repairing or replacing a Box does not delete the Messages held in the Service. A replacement Box is set up in your Household with the setup code that comes with it, and you record your Child's name on it again. Fun sounds your Child recorded on the Box itself (these are stored only on the Box) may be lost in a repair or replacement.
4.5 Your Subscription. If a covered defect leaves the Box unable to send or receive for more than 7 days, and you are on a Paid Plan, we will credit your Plan for the whole time it was out of action, against your next charge. (On the Free Plan there is nothing to credit.)
5. What this warranty does not cover
5.1 This warranty does not cover damage or failure caused by:
- (a) accident, dropping from a height well beyond a table, crushing, fire, or liquid (KidBox is for indoor use and is not water-resistant);
- (b) using a power adapter or cable other than the one supplied (or a certified replacement we send you);
- (c) opening the case, or a repair or modification by anyone other than us;
- (d) deliberate damage or misuse;
- (e) normal wear and tear, such as surface marks and fading on the 3D-printed case;
- (f) problems with your home Wi-Fi, internet connection, phone or browser, or an outage of the Service (the Subscription Terms cover the Service);
- (g) loss or theft.
5.2 If we examine a Box and find the problem is not covered, we will tell you why, and offer a repair at a price we quote first. We will not charge you anything you have not agreed to, and if you decline we send the Box back at our cost.
5.3 These exclusions do not apply to the extent they would limit your rights under British Columbia law (clause 2).
6. How to make a claim
6.1 Email info@kidbox.ca with:
- your name and order number (or the email you bought with);
- the serial number on the label under the Box;
- what is wrong, and (if you can) a photo or short video.
6.2 We reply within 2 business days. Sometimes we can solve a problem by email (many problems are Wi-Fi or settings). If not, we send a prepaid label and a return number.
6.3 Before you post it, remove the Box in the App (Settings → Remove this KidBox) if you can.
6.4 We send the repaired or replacement Box within 10 business days of receiving yours. If we have a spare Box ready, we send the replacement first, before you send yours back.
6.5 You do not need the original packaging. You do need to be able to show when you bought it; your confirmation email is enough, and we keep our own record of every Box sold.
7. Safety first
7.1 If a Box is damaged, gets hot, smells of burning, has a loose part, or the microphone cap comes off, stop using it, unplug it, keep it away from children and contact us at once. This is always covered, and we treat safety reports before anything else. We are required to report some incidents to Health Canada.
8. Transfer
8.1 If you give or sell the Box to someone else, this warranty goes with it for the rest of the Warranty Period.
9. Our responsibility
9.1 We are responsible for loss or damage that is a foreseeable result of a defect in the Box. Nothing in this warranty limits our responsibility for death or personal injury, or anything else the law does not allow us to limit.
10. Questions and complaints
10.1 Email info@kidbox.ca. If we cannot resolve it, you may contact Consumer Protection BC or use the Civil Resolution Tribunal or the courts of British Columbia. This warranty is governed by the laws of British Columbia.
10.2 Garantie limitée d'un an. Le texte est en anglais. Pour toute question : info@kidbox.ca.