KidBox Family Member Notice and Terms
Version 1.0 · Effective December 1, 2026
Moves Media Ltd.
From: Moves Media Ltd., a British Columbia company, 2405 George Street, North Vancouver, BC V7P 2N4 ("Company", "we", "us") Privacy Officer: Blaise Sack, info@kidbox.ca
These terms are for you if a Parent has invited you to send and receive voice messages with their child on KidBox. Please read them before you start. They take about four minutes. By signing in to the App and using it with a Child's Household, you agree to them.
1. The short version
- A Parent invited you. They are in charge of their child's KidBox, and of every Message in their Household. They can hear and delete every Message you send to or receive from their child, and every Message you save.
- We keep your phone number, the name the child hears, a recording of you saying it, and your voice Messages. We use them only to deliver Messages and run KidBox.
- Messages are deleted automatically after 90 days, unless someone saves one.
- Text Alerts are on unless you turn them off. Each text goes through Twilio in the United States and contains your phone number and the child's first name. We delete each text from Twilio within 2 days. You can turn texts off in the App at any time.
- You can leave at any time (clause 12). You can ask us to see, correct or delete your information (clause 13).
- You pay nothing. The Parent pays for the Plan that lets grown-ups message the Box.
2. Words we use
App, Box, Child, Family Member, Household, Message, Parent, Plan, Saved Message, Service, Text Alert and Personal Information have the meanings in our Privacy Policy, section 2. "You" means the Family Member reading these terms.
3. Who you are dealing with
3.1 Your agreement under these terms is with the Company. The Parent bought the Box and pays for any paid Plan (you can only message the Box while the Household has one). You are not a customer and you pay nothing.
3.2 You must be an adult: at least 19 years old, the age of majority in British Columbia, or the age of majority where you live if that is higher. Accounts are for adults only.
3.3 You may only use KidBox with a Household whose Parent has approved you. The Parent decides who the Child may talk to, and may remove you at any time without giving a reason.
4. What we collect about you
| What | Why | Where it is kept |
|---|---|---|
| Your mobile phone number | To sign you in with a one-time code, and to send Text Alerts if they are on | Google Firebase Authentication (outside Canada, including the United States); Twilio (USA) for each Text Alert, deleted within 2 days |
| Your display name (e.g. "Grandma") | So the Box can say who a Message is from, and the Child can choose who to send to | Google, Canada (Toronto) |
| A recording of you saying your name | The Box plays it to the Child | Google, Canada (Montréal) |
| Your voice Messages, and the Messages the Child sends you | They are the Messages | Google, Canada (Montréal) |
| Who you sent to, when, whether it was heard, which Messages you saved | To deliver Messages and keep Saved Messages | Google, Canada (Toronto) |
| Which Household you are in, and who approved you | So only approved people reach the Child | Google, Canada (Toronto) |
| Your Text Alert choice | To respect it | Google, Canada (Toronto) |
| Sign-in safety signals (device and browser information collected by Google's reCAPTCHA when you sign in) | To stop abuse of sign-in | Google (outside Canada) |
4.1 We do not collect your location, your contacts, or advertising identifiers. We do not use analytics or tracking in the App.
4.2 We do not use voice recognition, speaker identification or voiceprints, and we do not use any recording to train or test any computer model.
5. Your consent is your own
5.1 The Parent agreed to KidBox collecting the Child's information. That agreement does not cover yours. By using KidBox after reading these terms, you agree to us collecting, using and storing your information as they describe.
5.2 You can withdraw this consent at any time by leaving (clause 12). Without it, you cannot use KidBox, because we cannot deliver your voice without keeping it.
6. What the Parent can see and do
6.1 KidBox is built so that a Parent stays in charge of who talks to their Child. That means your Messages with the Child are not private from the Child's Parents. A Parent in the Household can:
(a) hear every Message you send to the Child and every Message the Child sends you; (b) see which of those Messages you have saved; (c) delete any of those Messages, including your Saved copies, permanently; (d) download a copy of everything held about their Child, which includes your Messages with the Child, your display name and Household membership; (e) approve, block or remove your connection to the Box; and (f) change the name and the name recording the Box uses for you. If this happens without your agreement, tell us.
6.2 A Parent cannot see Messages you exchange with a different Household. The App does not show a Parent your phone number.
6.3 If the Parent connects their Child's Box to another child's KidBox, that is between the two Households. It does not give the other Household access to your Messages.
7. Your voice and your Messages
7.1 You keep ownership of your recordings. You give the Company a limited permission to store, copy and transmit them, and to play them through the Box and the App, only to deliver them to the people they were sent to, to keep Saved Messages, and to give Parents the control in clause 6. This permission ends when the recording is deleted.
7.2 The Box plays Messages out loud. Anyone in the room with the Box may hear them.
7.3 Anyone who receives your Message can play it again while it exists, and may be able to record it with another device. We cannot stop that, and we cannot delete a copy someone else made.
8. Text Alerts
8.1 What they are. When the Child sends you a Message, we can text your phone: "New KidBox message from [Child's name]! Open your KidBox app to hear it." At most one text per Message.
8.2 On by default. Texts are on unless you turn them off, and are sent only if the Child's Parent has also allowed Text Alerts for their Household.
8.3 What leaves Canada. To send each text, your phone number and the Child's first name go to Twilio Inc. in the United States, and then to your mobile carrier. We delete each text from Twilio within 2 days of sending it. Information held in the United States can be accessed by courts, police and security agencies there under United States law.
8.4 Turning them off. Use the "Text me when a message arrives" switch under your Messages in the App. Turning texts off changes nothing else: Messages still arrive in the App.
8.5 Normal message and data rates from your carrier may apply.
9. Saving keepsakes
9.1 You can save a Message you sent or received with the Child. A Saved Message is kept past the usual 90 days.
9.2 A Saved Message is kept until you unsave it, or a Parent of the Household deletes it, or the Household's data is deleted, or within 90 days of the Household's account being closed. The Parent can see your saves and may delete them (clause 6).
9.3 If you leave the Household, you can no longer see its Messages, including your saved list. Your saves keep those Messages for the Child's Household, under the Parent's control. To have Messages with your own voice deleted, write to us (clause 13).
9.4 A copy you download or record onto your own device is yours to look after. We cannot delete it, and the Parent's deletion does not reach it. Please treat a child's voice with care and do not share it publicly without the Parent's permission.
10. How long we keep your information
| What | How long |
|---|---|
| Your Messages, and the Child's Messages to you | 90 days, then deleted automatically (audio and listing), unless saved |
| Saved Messages | Clause 9.2 |
| Your display name and name recording | Until you change them, ask us to delete them, or your account is closed |
| Your phone number and sign-in account | Until your account is closed (clause 12) |
| Deleted recordings in our cloud storage | Recoverable by us for up to 7 days, then gone |
| Texts at Twilio | Deleted within 2 days of sending |
11. Using KidBox properly
You agree:
(a) to use KidBox only to send kind, age-appropriate Messages to the Child and Household that approved you; (b) not to record or send anyone else's voice without their permission; (c) not to send anything unlawful, threatening, sexual, or that asks the Child to keep a secret from their Parents or to meet anyone; (d) not to share your sign-in code, an invite code, or a Box's setup code with anyone; (e) not to try to reach a Household, Box or Message you are not approved for, or to test or interfere with the Service's security; and (f) to tell us at info@kidbox.ca if you think someone else has used your account.
We may suspend or close an account that breaks these rules, and we will tell the Household's Parent where a Child's safety may be affected. Where we believe a child is at risk, we may contact the authorities.
12. Leaving
12.1 Leave one Household. Ask the Parent to remove you, or write to info@kidbox.ca and we will remove you within 2 business days. Your connection to the Box ends at once. You can no longer send to or hear from that Child.
12.2 Close your account. Write to info@kidbox.ca. We will confirm it is you by texting a code to the phone number on your account. Within 30 days we will delete your sign-in account and phone number, your display name and name recording, your Text Alert setting and your saves, and confirm in writing what was deleted and what was kept.
12.3 What stays when you leave. Messages you already exchanged with the Child stay in the Child's Household until they reach 90 days, or until a Parent deletes them, or, if saved by the Child or a Parent, until unsaved. They are part of the Child's record, which the Parent controls. You may ask us to delete Messages with your own voice: we tell the Parent first, and then delete them within 30 days, unless the law allows us to refuse.
12.4 Signing out is not leaving. It only signs this phone out.
13. Your rights
13.1 You can ask us, by writing to the Privacy Officer, to:
(a) give you a copy of your Personal Information, tell you how it has been used, and who it has been shared with; (b) correct anything that is wrong; (c) delete it; or (d) withdraw your consent.
13.2 We confirm we have your request within 2 business days and reply within 30 days, free of charge. We will check it is really you, usually by texting a code to the number on your account. If a request concerns a Message that is also part of a Child's record, we will tell you how we balance your request with the Parent's control.
13.3 If you are not satisfied, you can complain to the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
14. The Service
14.1 We try to deliver every Message, but the Service depends on the internet, the Household's Wi-Fi and other providers. We do not promise it will always work, that a Message will arrive at a particular time, or that Messages will be kept longer than these terms say.
14.2 KidBox is not an emergency service and must never be relied on to reach a child or adult in an emergency.
15. Liability
15.1 To the extent the law allows, the Company is not liable to you for any indirect loss, or for a lost or late Message, and its total liability to you under these terms is limited to the greater of the amount you paid us in the past 12 months and CAD $100.
15.2 Nothing in these terms limits liability that cannot be limited by law, including for personal injury caused by negligence or for a breach of the Company's obligations under privacy law, or takes away any right you have under British Columbia law.
16. Changes
If we change these terms in a way that affects what we collect, why, or who we share it with, we will tell you before the change applies to you. Other changes take effect when posted, with the new effective date.
17. Law
These terms are governed by the laws of British Columbia and of Canada applicable there.
18. Contact
Blaise Sack, Privacy Officer, Moves Media Ltd., info@kidbox.ca, 2405 George Street, North Vancouver, BC V7P 2N4. A copy of our full Privacy Policy is available from the same address.