KidBox Terms of Sale

Version 1.0 · Effective December 1, 2026

Moves Media Ltd.

These Terms of Sale are the contract between you and Moves Media Ltd. when you buy a KidBox. Please read them before you pay. We email you a copy after you buy.

The short version (this box is a summary; the numbered clauses are the contract):

• You are buying a KidBox Founders Unit, an early, hand-built edition, for $199 CAD plus applicable taxes. Delivery in British Columbia is free.
• KidBox comes with the Free Plan: unlimited messages Box to Box with KidBoxes in households you connect with, and one grown-up (you, the Parent) in the App to set up and manage it. You do not have to buy a Plan.
• For grown-ups (for example, grandparents) to send and receive messages with the Box in the App, you can buy a paid Plan whenever you like: 5 Grown-ups ($5.99 a month) or Unlimited ($9.99 a month), plus applicable taxes. Paid Plans are monthly, and you can cancel any time. They have their own terms (the Subscription Terms).
• We deliver in British Columbia only.
• You can return the Box for any reason within 30 days of delivery for a full refund. If it is faulty, we pay the return postage; if you changed your mind, you do.
• The Box has a 1-year Limited Warranty.
• Nothing in these terms takes away your rights under British Columbia law.

1. Who we are

1.1 The seller is Moves Media Ltd., a company incorporated under the laws of British Columbia ("Company", "we", "us"). KidBox is our product.

1.2 Our business address is Moves Media Ltd.'s registered office: 2405 George Street, North Vancouver, BC V7P 2N4. Our email is info@kidbox.ca. Our website is kidbox.ca. We support customers by email; we reply within 2 business days.

1.3 "You" means the person who buys the Box. You must be at least 19 years old (the age of majority in British Columbia) and buying for your own household or as a gift, not for resale.

2. Words we use

2.1 In these terms:

• "KidBox" or "Box" means the KidBox voice-message device, its power adapter and cable, and the printed quick-start card in the package.
• "App" means the KidBox web app.
• "Service" means the cloud service the Box and the App use to send, store and deliver Messages.
• "Subscription" means your access to the Service, on the Plan that applies (Free, 5 Grown-ups or Unlimited), under the Subscription Terms. "Paid Plan" means 5 Grown-ups or Unlimited.
• "Parent" means a parent or legal guardian who sets up and controls a Household. "Child", "Family Member", "Household", "Message" and "Saved Message" have the meanings in the Subscription Terms.
• "Order" means one purchase of a Box from us.
• "Founders Unit" means a Box sold as part of the KidBox Founders Programme (clause 3.5).

3. What you are buying

3.1 The Box. KidBox is a screen-free voice-message box for young children. A Child presses buttons to record a short voice message and send it to another KidBox, or (on a Paid Plan) to a Family Member the Parent has approved. The Family Member listens and replies in the App. When a reply is waiting, the Box lights up and chimes.

3.2 What is in the package. One KidBox; one certified 5 V power adapter (CSA, cUL or cETL marked) and cable; one quick-start card in English and French, with the setup code for the Box.

3.3 Technical description. The Box is built on a Raspberry Pi single-board computer with built-in Wi-Fi, a microphone and speaker, and four coloured buttons with lights. The case is 3D-printed plastic (PETG or PLA). It runs from the supplied 5 V adapter only. It needs a home Wi-Fi network with internet access, and a smartphone to set it up. It has no screen and no camera.

3.4 Age and use. KidBox is a children's product for ages 3 and up, for indoor use. An adult must set it up. Keep the power cord out of reach of young children. Read the warnings on the quick-start card before use.

3.5 Founders Units. The first 20 Boxes we sell are Founders Units: an early edition, built by hand in British Columbia. Each one is numbered, and assembled and checked individually. Because they are hand-built:

• (a) small differences in finish, colour and fit between units are normal and are not defects;
• (b) the software is new and will change. The Box updates itself automatically (Subscription Terms, clause 10);
• (c) we will ask for your feedback (see the Founders Programme letter). Giving feedback is optional and is never a condition of your warranty, refund or any other right.

A Founders Unit must still be of the quality, and fit for the purpose, that the law requires of any product. Calling it "early" or "hand-built" does not lower that.

3.6 Plans: Free is included, Paid Plans are optional. The Box works without a Paid Plan. Every Box comes with the Free Plan. The Plans, prices and rules are in the Subscription Terms, which you accept when you set up the Box (and again if you buy a Paid Plan). At the date of these terms:

Paid Plans are sold monthly only. There is no free trial and no free month.

3.7 What Free does and does not do. On the Free Plan the Box can exchange Messages only with other KidBoxes, each bought and set up by its own household. No grown-up can send a Message to the Box, or receive one from it, in the App without a Paid Plan. If you buy one KidBox and no one you know has another, the Box will need a Paid Plan to send or receive Messages. We show you this before you pay (Appendix A).

3.8 Buying a Paid Plan. A Paid Plan is a separate contract under the Subscription Terms. It is not part of this Order and is not charged at checkout. You can buy one at any time after your Order, through the secure payment page at our secure Stripe payment page (the link is in your order confirmation) or by emailing info@kidbox.ca. We suggest starting it once your Box is set up, because a Paid Plan starts on the day you pay for it.

4. Price, taxes and payment

4.1 Price. The price of a Founders Unit is $199 CAD, a one-time price, plus applicable taxes. All prices are in Canadian dollars. It is the price for an early, hand-built edition; later production Boxes may be sold at a different price.

4.2 Delivery is free to any address in British Columbia.

4.3 Itemized total. Before you pay, the checkout shows, line by line:

• (a) the price of the Box;
• (b) delivery ($0);
• (c) each tax that applies (GST and BC PST, where they apply);
• (d) the total price you will pay.

We do not expect any customs duties or brokerage fees, because we ship from within British Columbia. If any cost arises that we could not have known in advance, we will pay it, not you.

4.4 Payment. You pay by credit or debit card through our payment provider, Stripe. We do not see or store your full card number. Your card is charged when you place your Order.

4.5 Price errors. If the price shown was obviously wrong (for example, $1.99 instead of $199), we will contact you before we ship. You may then buy at the correct price or cancel for a full refund. We will not charge you more than the price you agreed to without your express agreement.

4.6 No promotional offers apply. No discount, promotional price or included Plan period applies to a Founders Unit. The Founders thanks are a numbered Founders Unit and direct support from our founder (Founders Programme letter).

5. Placing an order and when the contract is made

5.1 Before you pay, the order page shows you a summary screen with all the information in Appendix A. You must tick the box confirming that you have read it and the full terms before the "Pay" button works. You can print or save the summary.

5.2 Before you pay you can review and correct your Order (delivery address and contact details) and choose to accept or decline it.

5.3 The contract is made when you press "Pay" and the payment is accepted. We then email you a full copy of the contract (clause 6).

5.4 We may decline an Order (for example, a delivery address outside British Columbia, or if all Founders Units are sold). If we decline, we refund any money taken in full within 15 days and you owe us nothing.

6. Your copy of the contract

6.1 We email you a copy of this contract within 1 business day of your Order, and in any case within 15 days, as the Business Practices and Consumer Protection Act (BPCPA) requires. The email includes these Terms of Sale, the Subscription Terms, the Limited Warranty and the Founders Programme letter (attached, so you can keep and print them), your name, the date of the contract and all the information shown on the summary screen. The wording is in Appendix B.

6.2 If you have not received it within 2 business days, check your spam folder and then email info@kidbox.ca; we will resend it.

7. Delivery

7.1 British Columbia only. We deliver only to addresses in British Columbia.

7.2 How. We ship by Canada Post tracked parcel to the address you give at checkout, free of charge. If you live near us and ask, we can instead deliver by hand, also free; we will agree the date with you.

7.3 When (the "supply date"). We ship within 5 business days of your Order, and you should receive the Box within 10 business days of your Order. The checkout and your confirmation email show the expected delivery date. That date is the "supply date" under the BPCPA.

7.4 If we are late. If the Box is not delivered within 30 days after the supply date, you may cancel the contract at any time before it is delivered and get all your money back. We will also tell you as soon as we know of a delay and offer you the choice to wait or cancel.

8. Ownership and risk

8.1 The Box becomes yours (title passes) when it is delivered to you.

8.2 We are responsible for the Box until it is delivered. If it is lost in transit, or arrives damaged, tell us within 14 days of the expected delivery date (or of delivery, for damage) and we will send a replacement or refund you in full, as you choose. If you tell us later, we will still help, and your rights under the Limited Warranty and BC law still apply.

8.3 The software is licensed, not sold. The software on the Box and in the App belongs to us or our licensors. You own the hardware; we grant you a licence to use the software with the Box, for as long as you own it, on the terms in the Subscription Terms. Some of the software is open source and comes with its own licence; we will send you a list on request.

9. Returns: our 30-day promise

9.1 For any reason. You may return the Box within 30 days after delivery for a full refund of the price of the Box and its taxes. If you have a Paid Plan for that Box, we also refund the Paid Plan charges you paid.

9.2 Who pays return postage.

• (a) The Box is faulty, damaged or not as described: we pay. We send you a prepaid label.
• (b) You changed your mind: you pay the postage to send it back. We will tell you the address and suggest a tracked service.

9.3 How. Email info@kidbox.ca with your order number and the words "I want to return my KidBox". We reply within 2 business days with return instructions (and a prepaid label, if 9.2(a) applies).

9.4 Condition. Please return the Box with its adapter and cable, and without deliberate damage. Normal handling from setting it up and trying it is fine. If the Box comes back with deliberate damage, we may deduct the reasonable cost of repair, and will tell you the amount and why before we do.

9.5 Before you send it, remove it. In the App, go to Settings → Remove this KidBox. That releases the Box from your Household straight away. (You can also factory reset the Box by holding all four buttons down while you plug it in; that wipes what is stored on the Box itself, and the Box finishes releasing itself the next time it connects to Wi-Fi.) If you forget, we will do both when it arrives. See clause 11 for what happens to your Messages.

9.6 Refund. We refund within 15 days of receiving the Box, to the card you paid with.

9.7 Paid Plan. Returning the Box ends any Paid Plan for that Box. No further charges are made after you tell us you are returning it. (Cancelling a Paid Plan on its own does not return the Box or change this contract: the Household goes back to the Free Plan; see the Subscription Terms.)

10. Your rights to cancel under British Columbia law

10.1 The BPCPA gives you rights to cancel this contract that we cannot take away. In summary, you may cancel and get all your money back:

• (a) If we do not send you a copy of the contract within 15 days of buying: within 30 days after the date of the contract;
• (b) If the Box is late: at any time before delivery, if it has not been delivered within 30 days after the supply date (or within 30 days after the contract date, if no supply date was stated);
• (c) If the contract or our disclosure was incomplete or wrong: if the contract does not include the information the law requires, or it differs from what we showed you before you paid, or we did not disclose it as the law requires: within 7 days after you receive your copy;
• (d) any other right the BPCPA or another law gives you.

10.2 How to cancel. Tell us you are cancelling by any method that lets you prove the date you did it, for example by email to info@kidbox.ca, by registered mail to 2405 George Street, North Vancouver, BC V7P 2N4, or in person. Your notice only has to show that you want to cancel. If you send it by email or mail, it counts as given on the day you send it.

10.3 What we do. We refund all money you paid under the contract within 15 days after your notice. We send return instructions within 15 days of your notice, and we pay the reasonable cost of returning the Box. If we do not send return instructions in time, you do not have to return it.

10.4 Card refunds. If you paid by credit card, cancelled under clause 10.1 and we have not refunded you as the law requires, you may ask your card issuer to reverse the charge.

10.5 Cancelling the Box under this clause also cancels any Paid Plan for that Box, and we refund its charges too.

11. What happens to Messages when a Box is returned or cancelled

11.1 Returning a Box does not by itself delete the Messages in your Household. Messages stay in the App for Family Members until they are deleted automatically 90 days after they were sent. Saved Messages stay while your Household account exists, until someone unsaves or deletes them.

11.2 If you want everything gone, use Settings → Delete all messages and recordings in the App before you return the Box. That deletes every Message in your Household, its recordings, every saved copy, and the recording of your Child's name. It keeps a record that you gave consent and that you asked for deletion, because the law expects us to be able to show both. See the Privacy Policy.

11.3 When a Box is removed or factory reset, the recording of your Child's name is deleted and the Box is released, so the next owner cannot see your Household's Messages.

12. Warranty and your statutory rights

12.1 The Box comes with our Limited Warranty for one year from delivery. It is in addition to, and does not replace, your rights under the Sale of Goods Act (BC), the BPCPA and other laws, including that the Box will be of acceptable quality, fit for its purpose and as described.

13. Safety, recalls and records

13.1 We keep a record of every Box we sell (your name, contact details, address, the Box's serial number and the date) for at least six years, so we can contact you quickly about a safety issue or recall. We use it only for that, for warranty and support, and as the Privacy Policy describes.

13.2 If we learn of a safety issue, we will contact you directly and tell you what to do. If a Box ever hurts someone or nearly does, please tell us at once at info@kidbox.ca; we are required to report it to Health Canada.

14. Our responsibility to you

14.1 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our negligence.

14.2 Nothing in these terms limits or excludes our liability for death or personal injury, for fraud, or for anything else that cannot be limited or excluded by law, including your rights under the BPCPA and the Sale of Goods Act.

14.3 Subject to clause 14.2, we are not responsible for loss that was not foreseeable, or for business losses (you are buying for household use), and our total responsibility to you under this contract is limited to the greater of the amount you paid us in the 12 months before the claim and $100.

14.4 Responsibility for the Service is in the Subscription Terms.

15. Privacy

15.1 KidBox records children's voices. How we collect, use, store and delete Personal Information is in our Privacy Policy at app.kidbox.ca/legal/privacy. Before the Box can record anything, a Parent must read a notice and give consent in the App when setting it up. Privacy questions go to our privacy officer, Blaise Sack, at info@kidbox.ca.

16. Complaints and disputes

16.1 If something is wrong, email info@kidbox.ca. We reply within 2 business days.

16.2 If we cannot resolve it, you may contact Consumer Protection BC (consumerprotectionbc.ca), or bring a claim in the Civil Resolution Tribunal or the courts of British Columbia. Nothing in these terms requires you to use arbitration or prevents you from joining a class proceeding.

17. General

17.1 Law. These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

17.2 Changes. We may change these Terms of Sale for future Orders. The terms that apply to your Order are the ones you accepted, and your emailed copy.

17.3 Whole agreement. These Terms of Sale, the Subscription Terms, the Limited Warranty and (for Founders Units) the Founders Programme letter are the whole agreement for your purchase. If they conflict, the order is: the law, then these Terms of Sale, then the Limited Warranty, then the Subscription Terms, then the Founders Programme letter.

17.4 Severability. If a court finds part of these terms invalid, the rest still applies.

17.5 Transfer. You may give or sell your Box to someone else. Remove it from your Household first (clause 9.5). The Limited Warranty goes with the Box for the rest of its term. A new owner sets the Box up on the Free Plan and may choose their own Paid Plan; your Paid Plan does not pass to them.

17.6 Language. These terms are in English. Les présentes conditions sont rédigées en anglais. Pour toute question : info@kidbox.ca.

Appendix A — The summary screen shown before payment

The last screen of the order page on kidbox.ca, before the customer goes to Stripe to pay. "Pay" works only after the box is ticked. The screen has a "Print / Save" link and a "Back to edit your order" button. Items in square brackets are filled in from the Order.

Before you pay: please check your order

Seller: Moves Media Ltd. (KidBox) · 2405 George Street, North Vancouver, BC V7P 2N4 · info@kidbox.ca · app.kidbox.ca

What you are buying: 1 × KidBox Founders Unit, a screen-free voice-message box for children aged 3+. Hand-built in BC and numbered. Includes a certified 5 V power adapter and cable and a quick-start card (English and French). Needs home Wi-Fi with internet and a smartphone for setup. Indoor use.

Plans. Your KidBox comes with the Free Plan: unlimited messages box to box with KidBoxes in households you connect with, and one grown-up (you) in the app to set it up and manage it. You can always hear, save and delete your child's messages. On Free, no grown-up can send or receive messages with the box from a phone. For that you need a paid Plan, bought separately whenever you like: 5 Grown-ups $5.99/month or Unlimited $9.99/month (CAD, plus applicable taxes). Paid Plans renew monthly until you cancel; you can cancel any time. Nothing for a Plan is charged today.

KidBox Founders Unit	$199.00
Delivery to [city], BC	$0.00
GST	$[x]
PST	$[x]
Total charged today	$[x] CAD

Payment: your card, through Stripe, charged today.

Delivery: to [address], BC, by Canada Post tracked parcel. We ship within 5 business days. Expected by [date]. We deliver in British Columbia only.

Returns: return it for any reason within 30 days of delivery for a full refund. If it is faulty, we pay return postage; if you changed your mind, you do.

Cancellation: BC law also lets you cancel and get all your money back if your KidBox is not delivered within 30 days of [date], if we do not send you a copy of this contract within 15 days, or within 7 days of receiving your copy if this information is missing or wrong. To cancel, email info@kidbox.ca.

Warranty: 1-year Limited Warranty, in addition to your rights under BC law.

Privacy: KidBox records your child's voice. Messages are deleted automatically after 90 days unless someone saves them. Recordings are stored in Canada. Details: app.kidbox.ca/legal/privacy.

The full contract: [Terms of Sale] · [Subscription Terms] · [Limited Warranty] · [Founders Programme letter] (each opens in full; you can print or save them).

We will email you a copy of everything on this page and the full contract.

[ ] I have read this summary and the full terms, and I agree to them.

[ Back to edit your order ] [ Pay $[total] ]

Appendix B — The confirmation email (the copy of the contract)

Sent from info@kidbox.ca within 1 business day of the Order, and never later than 15 days. Stripe's automatic receipt is not the copy of the contract; this email is. The four documents are attached as PDF as well as linked, so the copy does not depend on the website. A copy of every email sent is kept (who, when, which version of the terms).

Subject: Your KidBox order [ORDER NUMBER]: your receipt and contract

Hi [CUSTOMER NAME],

Thank you for buying a KidBox. This email is your receipt and your copy of the contract. Please keep it.

Order [ORDER NUMBER] · Contract date: [DATE] Seller: Moves Media Ltd. (KidBox), 2405 George Street, North Vancouver, BC V7P 2N4, info@kidbox.ca, app.kidbox.ca. [GST registration number, if registered.] Buyer: [CUSTOMER NAME], [EMAIL], [PHONE]

What you bought: 1 × KidBox Founders Unit no. [FOUNDERS NUMBER] [SERIAL NUMBER, if known at dispatch], a screen-free voice-message box for children aged 3+, with a certified 5 V adapter and cable and a quick-start card. Hand-built in BC. Needs home Wi-Fi with internet and a smartphone to set up. Indoor use.

KidBox Founders Unit	$199.00
Delivery	$0.00
GST	$[x]
PST	$[x]
Total paid	$[x] CAD

Payment: [card type] ending [last 4], via Stripe.

Your Plan: Free: unlimited box-to-box messages with KidBoxes in families you connect with, and you in the app to set up and manage the box. You can always hear, save and delete your child's messages. No grown-up can send or receive messages with the box from a phone on Free. If you want grown-ups to message the box, you can buy a paid Plan whenever you like at the Stripe payment link in this email or by replying to this email: 5 Grown-ups $5.99/month or Unlimited $9.99/month, plus applicable taxes, renewing monthly until you cancel.

Delivery: to [ADDRESS], BC, by Canada Post tracked parcel, free. We ship within 5 business days. Expected by [DATE]. Tracking link to follow.

Returns: for any reason within 30 days of delivery, full refund. If it is faulty, we pay return postage; if you changed your mind, you do. Email info@kidbox.ca.

Your cancellation rights under BC law: you can cancel and get all your money back if your KidBox is not delivered within 30 days of [SUPPLY DATE], or within 7 days of receiving this email if anything in it is missing or differs from what we showed you before you paid. To cancel, tell us by email at info@kidbox.ca or by registered mail to the address above. We refund within 15 days.

Warranty: 1 year from delivery. Your rights under BC law also apply.

Offers that apply to your order: Founders thanks: a numbered Founders Unit and direct support from our founder, for as long as you own it. No other offer applies.

Your contract (attached as PDF, and online): - Terms of Sale, version [VERSION]: [link] - Subscription Terms, version [VERSION]: [link] - Limited Warranty, version [VERSION]: [link] - Founders Programme letter, version [VERSION]: [link] - Privacy Policy: app.kidbox.ca/legal/privacy

Before your KidBox arrives: when it does, you will set it up with your phone. You will be asked to read a short notice about your child's voice recordings and give consent. Nothing is recorded until you do.

Questions? Just reply to this email. We reply within 2 business days.

Blaise Sack, Founder, Moves Media Ltd.