Returns, refunds and cancelling

Version 1.0 · Effective December 1, 2026

Moves Media Ltd.

app.kidbox.ca/legal/returns

We want you to be happy with your KidBox. Here is how returns, refunds and cancelling work, in plain words. This page is a summary: the full rules are in our Terms of Sale and Terms of Service and Subscription Terms, and if this page and those terms ever differ, the terms apply. Your rights under British Columbia law always apply too.

Changed your mind?

• Send your KidBox back within 30 days of delivery, for any reason.
• You get a full refund of the KidBox price and its taxes. If you had a paid Plan for that KidBox, we refund those charges too.
• You pay the postage to send it back when you have changed your mind. We suggest a tracked service.
• We refund you within 15 days of getting the box back, to the card you used.

How: email info@kidbox.ca with your order number and "I want to return my KidBox". We reply within 2 business days with the return address.

Before you post it: in the app, go to Settings → Remove this KidBox. Please send the power adapter and cable back too.

Something wrong with it?

• Within 30 days of delivery, you can return a faulty KidBox for a full refund, and we pay the postage: we send you a prepaid label.
• Your KidBox also has a one-year warranty from delivery. If it stops working properly because of how we made it, we will repair it, replace it or refund it, and pay the postage both ways. Email info@kidbox.ca with the serial number from under the box. See our Limited Warranty.

If it ever seems unsafe (hot, a loose part, the microphone cap off), stop using it, unplug it, and email us right away.

Arrived damaged, or never arrived?

Tell us within 14 days of delivery (or of the expected delivery date). We send a new one or refund you, whichever you prefer.

Late delivery

We ship within 5 business days and you should have your KidBox within 10 business days of ordering. If your KidBox has not arrived 30 days after the delivery date we gave you, you can cancel and get all your money back, any time before it arrives.

Your other rights under BC law

You can also cancel and get all your money back if:

• we did not email you a copy of your contract within 15 days, by telling us within 30 days of buying; or
• the information in your contract was missing, or different from what we showed you before you paid, by telling us within 7 days of getting your copy.

When you cancel for one of these reasons, we pay the cost of returning the box.

To cancel, email info@kidbox.ca or write to Moves Media Ltd., 2405 George Street, North Vancouver, BC V7P 2N4. Just say you are cancelling. We refund within 15 days.

Cancelling a paid Plan

• Paid Plans (5 Grown-ups $5.99/month, Unlimited $9.99/month, plus applicable taxes) are monthly. Cancel any time, with no charge or penalty, by emailing info@kidbox.ca or in writing to the address above.
• Your Plan ends at the end of the month you have already paid for. No more charges are taken. If we ever charge you after you cancelled, we refund it in full within 15 days.
• Plans are optional. When a paid Plan ends, your family moves to the Free Plan: your KidBox keeps sending and receiving messages with other KidBoxes, but grown-ups can no longer send or receive new messages with it in the app.
• You can always hear, save and delete your child's messages, on the Free Plan too.
• Start a paid Plan again any time, and grown-up messaging comes back.

What happens to messages

• Messages are deleted automatically 90 days after they are sent. Ending a paid Plan does not change that, and does not delete anything early.
• Saved messages stay while your family's account exists, until someone unsaves or deletes them. If you close your account, they are deleted within 90 days of closing.
• Returning or removing a KidBox does not delete messages already in the app. To delete everything now, use Settings → Delete all messages and recordings first. You can also export everything before you go (Settings → Export).

Questions

info@kidbox.ca (we reply within 2 business days) · Moves Media Ltd., 2405 George Street, North Vancouver, BC V7P 2N4