Delete your KidBox account

Version 1.0 · 2026-11-09

Moves Media Ltd. · KidBox · Contact: Blaise Sack, Privacy Officer, info@kidbox.ca

This page explains how to delete your account in the KidBox App (on Android, iPhone or the web at app.kidbox.ca), and what is deleted. Words in capitals have the meanings in our Privacy Policy.

1. How to delete your account in the App

Open the KidBox App and sign in.
At the bottom of the Messages screen, next to sign out, tap delete account.
The App tells you what will happen, including to any KidBox you are in charge of.
Type DELETE and tap Delete my account.

It happens straight away and cannot be undone.

2. If you can't use the App

Write to the Privacy Officer at info@kidbox.ca from anywhere, and say you want your KidBox account deleted. We will check it is you, usually by texting a code to the phone number on your account, and delete it within 30 days. There is no charge.

3. What is deleted

Your sign-in and your phone number.
Your name, and the recording of your name.
Every Message you recorded, with its recording, including copies other people saved.
Your list of saved Messages.
Your connections to every KidBox, so no Box can send to you again.
Invitations you made that have not been used yet.

If you are the only Parent in charge of a KidBox, nobody would be left who could see or delete your Child's information. So deleting your account also deletes everything about the Child, exactly as "Delete all messages and recordings" does: every Message and recording, saved ones included, the Child's name and the recording of it, your voice recordings for the Box, learning progress and usage statistics. The KidBox is then removed from your Household so it can be set up again from scratch.

If another Parent is also in charge, you are taken off the Household. The other Parent keeps it, and the KidBox keeps working.

4. What is kept

Messages a Child sent to you stay with that Child's Parents, who can delete them at any time. Like every Message, they are deleted automatically after 90 days unless the family saved them.
Consent records: what a Parent agreed to, and when. We keep these as proof that we asked, as the law expects us to.
A record that the account was deleted, with counts of what was deleted, and nothing anyone said.
Deleted recordings in our cloud storage can be recovered by us for up to 7 days, then they are gone for good.