KidBox End-of-Service Policy and Family Notice
Version 1.0 · Effective December 1, 2026
Moves Media Ltd.
Published at app.kidbox.ca/legal/end-of-service, and referred to in the Terms of Service and Subscription Terms (clause 19.2) and the Founders Programme letter (clause 6).
Part A — Policy
1. What this policy is for
1.1 KidBox needs the Service to send and receive Messages. If Moves Media Ltd. (the Company) ever decides to stop providing the Service for good, this policy says what the Company will do, so that every Parent knows in advance.
1.2 This policy does not cover short outages, maintenance, or ending one account under the Subscription Terms. It covers the Company stopping the Service for everyone (an End of Service), whether because the Company closes, the product is withdrawn, or a supplier the Service depends on stops and cannot be replaced.
1.3 Nothing in this policy reduces any right a Parent has under BC law, including the Business Practices and Consumer Protection Act and the Sale of Goods Act.
2. Notice
2.1 The Company will give every Parent at least 90 days' written notice before the Service stops (the Notice Period), by email to the address we hold for the Parent.
2.2 The notice will state the date the Service stops (the End Date), the date data will be deleted (the Deletion Date), how to export, and what refunds apply.
2.3 If the Company cannot give the full Notice Period (for example, a sudden insolvency or a supplier ending service with less notice), it will give as much notice as it can and still follow the rest of this policy.
3. Charges and refunds
3.1 No new charges. From the day the notice is sent, the Company will not start any new Paid Plan, and will not take any further monthly charge.
3.2 Paid Plans keep working, free, to the End Date. Grown-up messaging continues until the End Date without further charge.
3.3 Charges already taken. If a monthly charge taken before the notice covers days after the End Date, the Company refunds those days, to the card used, within 15 days of the End Date.
3.4 Refunds under this policy are owed even if the Company is closing.
4. Your family's Messages
4.1 Export window. Throughout the Notice Period, and for 30 days after the End Date (together the Export Window), a Parent can download every Message and Saved Message of their Household from the App (Settings → Export) as a zip of audio files with a list of who sent each one and when. Family Members can save copies of Messages in their conversations.
4.2 Deletion is paused. From the notice date, the usual 90-day automatic deletion is paused, so nothing is lost before the family can export it. A Parent can still delete anything at any time.
4.3 Deletion. On the Deletion Date (the end of the Export Window), the Company deletes all Messages, Saved Messages, the recording of each Child's name, account records and device records from the Service, and asks every service provider (Google Firebase, Twilio) to delete what it holds. Recordings in the storage provider's recovery system are gone within 7 days after that. The Company keeps only what the law requires it to keep (for example, sales and tax records, and the record of who bought which Box), and no Messages.
4.4 If the Company is sold. If the Service is taken over by another company instead of ending, the Parent will be told before any Personal Information moves, and the new company may use it only for the KidBox Service under the same Privacy Policy, unless the Parent agrees otherwise.
4.5 The Company will confirm deletion by email to each Parent.
5. What the Box does
5.1 Until the End Date the Box works as normal.
5.2 After the End Date, without the Service the Box cannot send or receive Messages. It will say that it cannot connect. The Company does not promise a version of the Box that works without the Service.
5.3 Factory reset and recycling. The notice tells Parents how to factory-reset the Box (hold all four buttons while plugging it in) and where to recycle it.
6. Text Alerts and accounts
6.1 Text Alerts stop on the End Date. Accounts close on the Deletion Date.
7. Contact
Questions, including privacy questions: info@kidbox.ca (Privacy Officer: Blaise Sack).
Part B — Notice to families (email)
Sent to every Parent at least 90 days before the End Date. Items in square brackets are filled in when it is used.
Subject: KidBox is ending on [End date] — what happens next
Dear [Parent first name],
We are very sorry to tell you that the KidBox Service will stop on [End date]. [One plain sentence on why.]
What this means for you
- Your KidBox keeps working as normal until [End date].
- No more charges. We have stopped all Plan charges; grown-up messaging keeps working, free, until [End date]. [If a charge covers days after the End Date: We will refund $[amount] for the days after [End date] by [End date + 15 days].]
- Save your family's messages. Open the App → Settings → Export to download every message as audio files. You can do this until [Deletion date]. We have paused the usual 90-day deletion, so nothing will be lost before then.
- After [Deletion date] we delete everything we hold for your family: messages, saved messages, the recording of [Child name]'s name and your account. We will email you when it is done.
- The Box: after [End date] it will not be able to send or receive messages, and it will say that it cannot connect.
- When you are done with it, reset it (unplug it, hold all four buttons, plug it in, and keep holding until it talks) and take it to an electronics recycling drop-off.
You still have all your rights under BC law.
Thank you for being part of KidBox. [A personal line from Blaise.]
Blaise Sack, for Moves Media Ltd. info@kidbox.ca