Saved Messages Term ("Keepsakes")

Version 1.0 · Effective December 1, 2026

Moves Media Ltd.

This term is part of the KidBox Terms of Service and is referred to in the Privacy Policy and the Retention Policy. Capitalised words have the meanings in the Privacy Policy.

1. What a Saved Message is

1.1 Ordinary Messages are deleted automatically 90 days after they are sent. A Saved Message is a Message that at least one person has saved. It is kept past 90 days, as a keepsake.

1.2 There is only ever one copy of each recording. Saving does not copy it. It marks it to be kept.

2. Who can save

2.1 A Message can be saved by:

(a) a Parent: any Message in their Household, in the App, on any Plan, including Free; (b) a Family Member: any Message they sent or received, in the App.

The Box does not save Messages. The Child can hear the last five Messages the Box has played again, by pressing the yellow button, and a Parent can send any Message in the Household back to the Box to be heard again.

2.2 No one can save a Message they cannot already see. Saving cannot be used to keep another Household's recording.

3. Who can see saves

3.1 Each person sees their own saved list. 3.2 A Family Member cannot see what other Family Members saved. 3.3 A Parent sees every save in the Household, under "Saved by others", with who saved it. This is so a Parent can always see everything held about their Child. The App tells Family Members this where they save: "A parent can see and remove saved messages." 3.4 A Parent does not see when something was saved.

4. How long a Saved Message is kept

4.1 A Saved Message is kept for as long as anyone has it saved and the Household account exists, subject to clauses 5 and 6. 4.2 When the last save is removed, the Message becomes ordinary again. If it is more than 90 days old, it is deleted at the next nightly run, including the recording. 4.3 If a paid Plan ends, the Household moves to the Free Plan and nothing is deleted because of it. Saved Messages stay for as long as the Household account exists. The Parent can still hear, save, download and delete their own Child's Messages on the Free Plan.

5. Removing a save, and deleting

5.1 Anyone may remove their own save at any time. This deletes nothing while someone else still has it saved. 5.2 A Parent may remove any save in the Household, and a Parent's removal removes it for everyone. 5.3 A Parent may permanently delete a Message that only their own Household can see. This deletes every saved copy and the recording at once, and cannot be undone. The App asks for confirmation first. 5.4 A Message that another Household can also see (for example a Message with another child's KidBox, or with a Family Member who is also a Parent elsewhere) can be hidden by the Parent from the App's message list, and is permanently deleted by "Delete all messages and recordings". Otherwise it follows the normal rules in clause 4. 5.5 The Child cannot remove a save from the Box. No button on the Box deletes anything.

6. When people leave

6.1 A Family Member removed from the Household loses access to the Household's Messages, including their own saved list. Their saves keep the Messages alive, and the Parent still sees and controls them. 6.2 Removing the Box does not delete Saved Messages. The Parent keeps control of them in the App until they delete them, choose "Delete all messages and recordings", or close the account. 6.3 "Delete all messages and recordings" deletes every Saved Message involving the Child. 6.4 Closing the account deletes all Saved Messages within 90 days of closing.

7. Requests

7.1 A Parent can download every Saved Message ("Download a copy"). 7.2 A Parent can ask the Privacy Officer to delete any Saved Message in their Household. 7.3 A Family Member can ask the Privacy Officer to delete Messages containing their own voice. We tell the Parent first, so they can download a copy if they wish, and then delete it within 30 days of the request, unless the law allows us to refuse.

8. No guarantee of permanence

8.1 We work hard to keep Saved Messages, but KidBox is not a backup service. Please download keepsakes you cannot bear to lose. 8.2 If we ever stop offering the Service, we will give Parents at least 90 days' notice and a way to download everything first.

9. Contact

Blaise Sack, Privacy Officer, Moves Media Ltd., info@kidbox.ca, 2405 George Street, North Vancouver, BC V7P 2N4.